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>>Professional Services

 

Toughbook Toughpad

Panasonic offers a number of Professional Services that can augment your IT support needs and help customize your Toughbook notebook deployment.

Professional Services Brochure

 

TOUGHBOOK AND TOUGHPAD SERVICE SKU GUIDE 2015

**Educational 3E device not eligible for these service programs.

DEPLOYMENT BUNDLES

48 Hr. Burn-in, Imaging, Asset Tagging, Shipping, Deployment Report, Disk Image Management (Image Management not included in Bronze).

Description Toughbook SKU SRP Toughpad SKU SRP
Premiere Deployment 3 Year CF-S09SLC3 $100 CF-S09SLC3 $100
Premiere Deployment 4 Year CF-S09SLC4 $130 CF-S09SLC4 $130
Premiere Deployment 5 Year CF-S09SLC5 $160 CF-S09SLC5 $160
Bronze (One Time) CF-SVCTBRONZE $60 CF-SVCTBRONZE $60

 

PROTECTION PLUS

Accidental Damage Coverage. Any unit for which the Panasonic "Protection Plus" warranty has been purchased will receive additional coverage for any failure that occurs due to accidental damage. Where required, extended warranties are included. (Limitations apply.) Contact PSCNA’s Walt Chantlos for Enhanced Protection Plus.

Description Toughbook SKU SRP Toughpad SKU SRP
Protection Plus 3 Year CF-SVCLTNF3Y $250 FZ-SVCTPNF3Y $245
Protection Plus 4 Year CF-SVCLTNF4Y $500 FZ-SVCTPNF4Y $495
Protection Plus 5 Year CF-SVCLTNF5Y $800 FZ-SVCTPNF5Y $750
APOS Protection Plus 4th year CF-SVCLTNFAPOS1Y $400 CF-SVCLTNFAPOS1Y $400
APOS Protection Plus 5th year CF-SVCLTNFAPOSY5 $495 CF-SVCLTNFAPOSY5 $495
APOS Protection Plus 4 & 5th Year CF-SVCLTNFAPOS2Y $675 CF-SVCLPNFAPOS2Y $675

 

***4K Tablet is currently not eligible for Protection Plus Coverage. ***

 

EXTENDED WARRANTY

If this coverage is purchased, the serial numbered unit is entitled to the same warranty coverage on their unit with the exception of the battery for which a separate coverage program is available. The cost of labor, parts, and shipping are included in the price of the Extended Warranty Program.

Description Toughbook SKU SRP Toughpad SKU SRP
Extended Warranty 4th Year CF-SVCLTEXT1Y $200 FZ-SVCTPEXT1Y $150
Extended Warranty 4th and 5th Year CF-SVCLTEXT2Y $350 FZ-SVCTPEXT2Y $295
APOS Ext. Warranty 4th year CF-SVCLTEXTAPOS1Y $260 CF-SVCLTEXTAPOS1Y $260
APOS Ext. Warranty 5th year CF-SVCLTEXTAPOSY5 $325 CF-SVCLTEXTAPOSY5 $325
APOS Ext. Warranty 4 & 5th Year CF-SVCLTEXTAPOS2Y $410 CF-SVCLTEXTAPOS2Y $410

 

CUSTOMER BRANDING BADGE PROGRAM

This service offers custom logo creation and installation on the lid or bezel of most Toughbook and Toughpad models. Minimum order quantity is 50 pieces, and is typically combined with the Premier Deployment services. Allow 4 week lead time for Badge creation utilizing customer supplied artwork.

Description Toughbook SKU SRP Toughpad SKU SRP
Branding Badge 50-99 units CF-SVCLOGO50 $47 CF-SVCLOGO50 $47
Branding Badge 100-249 units CF-SVCLOGO100 $35 CF-SVCLOGO100 $35
Branding Badge 250-499 units CF-SVCLOGO250 $32 CF-SVCLOGO250 $32
Branding Badge 500-999 units CF-SVCLOGO500 $28 CF-SVCLOGO500 $28
Branding Badge 1000-2499 units CF-SVCLOGO1K $22 CF-SVCLOGO1K $22
Badge install without Deployment CF-SVCLOGOINST $38 CF-SVCLOGOINST $38

     

HOT SWAP MANAGEMENT SERVICE

When a device requires service, Panasonic sends the user a fully functional computer from a reserve of customer-owned computers stored at Panasonic’s National Service Center. The replacement unit is shipped for next business day delivery whenever a user calls Panasonic Technical Support and determines that the computer needs to be serviced. The user removes the hard drive from the original computer and inserts it into the replacement unit, eliminating the need to transfer files or software. The user keeps the replacement computer and ships the original unit to Panasonic. When the original computer is received by Panasonic, it is repaired, re-imaged and put back into the customer’s consigned inventory for future use.

Description Toughbook SKU SRP Toughpad SKU SRP
Hot Swap 3 Year CF-SVCHSM3Y $90 FZ-SVCTPHS3Y $90
Hot Swap 4 Year CF-SVCHSM4Y $120 FZ-SVCTPHS4Y $120
Hot Swap 5 Year CF-SVCHSM5Y $150 FZ-SVCTPHS5Y $150

 

HOT SPARE MANAGEMENT SERVICE

Identical to the above Hot Swap service but at the conclusion of repairs, the original asset is returned to the field user and the spare unit is re-imaged and returned to the customers own inventory for future use. This assures that the original asset remains with the assigned field user, reducing asset management needs.

Description Toughbook SKU SRP Toughpad SKU SRP
Hot Spare 3 Year CF-SVCHSPM3Y $115 CF-SVCHSPM3Y $115
Hot Spare 4 Year CF-SVCHSPM4Y $150 CF-SVCHSPM4Y $150
Hot Spare 5 Year CF-SVCHSPM5Y $190 CF-SVCHSPM5Y $190

 

ABSOLUTE COMPUTRACE COMPLETE FOR ENDPOINT SECURITY

Manage the health and deployment of each Toughbook, Toughpad, and other mobile devices within a single console. These licenses are not machine specific. Engage Professional Services NSM or Absolute field sales team for complete product version options.

Description Enterprise/Retail SRP State/Local Govt/Edu SRP Federal Govt SRP
Complete 3 Year CF-SVCASCTC3Y $129 ST-SECCTCEDGV3YR $111 ST-SECCTCGOV3Y $103
Complete 4 Year CF-SVCASCTC4Y $159 ST-SECCTCEDGV4YR $137 ST-SECCTCGOV4Y $127
Complete 5 Year CF-SVCASCTC5Y $189 ST-SECCTCEDGV5YR $163 ST-SECCTCGOV5Y $151

 

 

 

  

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