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>>Call Center

 

The KX-TDE Systems and the KX-NS1000 include advanced call routing function for small to medium size call centers. This function can be used without an external CTI server. It enables you to provide various functions. Furthermore, the solutions can be expanded to suit more sophisticated call centers in combination with Voice Mail functions, the Communication Assistant and third party CTI applications.

 

Main Features

  • Automatic Voice Guidance
  • Call Pickup Group Monitor
  • Auto Recording
  • NAS supported
  • ACD Monitor/Report
  • 1:N Ringing (Group Ringing)/Delayed Ringing
  • Priority Routing for VIP Calls
  • Intercept Routing/Busy on Busy
  • Uniform Call Distribution (UCD)
  • Busy Override

 

Automatic Voice Guidance for Customers

The caller can recognise their position in the queue through voice guidance. Since the caller knows their status, they can decide whether to stay in the queue or leave a message and hang up, according to the situation.

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